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blimey, I'm very impressed with Shure's customer service. Emailed… - almost, but not quite, entirely unlike tea
if I had to explain, you wouldn't understand
dakegra
dakegra
blimey, I'm very impressed with Shure's customer service. Emailed them to ask if the crackly earbuds are covered under warranty, and got an email back five minutes later asking me to give them a call.

Spoke to a nice lady there who said yes, the two year warranty would cover it, did I have proof of purchase?

I can print out the amazon order, but it was from September 2007

No problem, that's fine. Here's your return authorisation number, stick them in the post and we'll get a new pair out to you.

Customer service FTW.
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caitirin From: caitirin Date: December 3rd, 2008 01:26 pm (UTC) (linky)
Awesome~
perdita_x From: perdita_x Date: December 3rd, 2008 01:37 pm (UTC) (linky)
*giggle* Kian's had exactly the same for two pairs and they've replaced them - no questions asked!
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